Privacy Policy overview
How we collect and use your data
Introduction to your privacy
This policy explains how cylenoravio collects, uses, and protects your personal information when you use our subscription planning service.
We are committed to respecting your privacy and complying with Canadian privacy laws when handling your information.
What data we collect
We collect personal and usage data directly from you and automatically through our website.
Direct information you provide
- • Contact details such as name, email, and phone
- • Service inquiries and subscription preferences
- • Messages or feedback submitted on our site
- • Billing details for subscription processing
- • Any information you provide during consultations
Automatic data collection
- • Browser type and device details
- • IP address and login data
- • Pages visited and navigation history
- • Cookies and similar tracking technologies
- • Usage patterns and site preferences
How we use your data
We use your information to provide, improve, and secure our subscription planning service.
- • Processing and managing subscriptions
- • Responding to your inquiries
- • Personalizing your experience
- • Ensuring site security and fraud prevention
- • Analyzing usage to improve our service
- • Managing billing and payments
- • Complying with legal obligations
Our commitment: We only use your information for the purposes described in this policy and never sell your data to third parties.
When we share data
We may share your information with trusted providers to deliver our service or comply with law, always safeguarding your privacy.
Service providers
We use reputable third-party services for payment processing, communications, and analytics, each required to protect your data.
Legal obligations
We may disclose data if required by law, court order, or regulatory authority.
Anonymous statistics
Site usage data may be aggregated and anonymized for analysis.
Your privacy rights
You have rights to access, correct, delete, or limit how we use your personal data, subject to applicable laws.
- • Right to request access to your data
- • Right to correct inaccurate data
- • Right to request data deletion
- • Right to receive a copy of your data
- • Right to object to certain uses
- • Right to restrict data use
Contact us if you wish to exercise your rights or have questions about your data.
How we protect your data
We use technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.
Technical safeguards
- • Secure server infrastructure
- • SSL encryption for data transfers
- • Regular security audits
- • Access controls and monitoring
Organizational measures
- • Confidentiality agreements with staff
- • Ongoing privacy training
- • Strict access limitations
- • Incident response protocols
Data retention
We retain your information only as long as needed to provide our services and fulfill legal obligations.
- • Kept as long as your account is active
- • Retained for service improvement
- • Stored for record-keeping and support
- • Kept for billing and compliance
- • Retained with your consent only
You can request deletion of your data at any time, subject to legal retention requirements.
International data transfers
Your data may be processed outside Canada. We ensure protections as required by law for such transfers.
- • Standard contractual clauses in place
- • Verified third-party safeguards
- • Data minimization for transfers
- • Periodic compliance reviews
Cookies and similar technologies
We use cookies to enhance your experience and analyze site usage. See our Cookie Policy for details.
Types of cookies used
- • Enable core website functions
- • Improve site speed and reliability
- • Remember your preferences
- • Support interactive features
You can manage cookie preferences through browser settings.
Policy changes
We may update this policy periodically. Please review it to stay informed about our practices.
- • Notice posted on this site
- • Direct email (if required)
- • Policy version and date updated
- • Summary of important changes
Continued use of our service after changes means acceptance of the updated policy.
Contact our privacy team
Reach out with privacy questions or to exercise your rights.
cylenoravio
240 Richmond Street West, Toronto, ON M5V 1V6 Canada
Phone: +1 (422) 510-6555
Email: content@cylenoravio.com
Policy updated August 24, 2025
Effective from August 24, 2025